Help Center
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Common FAQ
VebPrints.com is an online platform offering customized printing solutions and personalized gifting products.
You can easily personalize products with your text, photos, artwork, designs, and more using our advanced online design tools.
Creating an account on VebPrints allows you to:
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Speed up checkout
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Save multiple delivery addresses
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Track your orders and order history
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Save and edit your designs
To create an account:
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Visit www.vebprints.com
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Click on Login / Register
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Enter your details and submit
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Log in to your VebPrints account
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Click My Account (top right of the page)
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In your Dashboard, you can:
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Add, edit, or delete shipping & billing addresses
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View your order history
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Update personal details and preferences
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Yes.
Creating an account helps us provide a secure, personalized, and efficient shopping experience for all customers.
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Browse products on www.vebprints.com
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Choose a product
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Click Customize Now
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Personalize your design using text, photos, artwork, clipart, etc.
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Add to cart and complete your purchase
If you need assistance, feel free to contact Customer Care.
Select your product → Click Customize Now → Add text, images, designs, or choose from templates.
For detailed instructions, refer to our Design Guide.
No.
You may either:
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Choose from our ready-made design templates or
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Upload your own artwork, photos, or designs
All uploaded files are kept strictly confidential and used only for printing your order.
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Select a product
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Click Customize Now
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In the design tool, click the File Menu → Import Design
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Upload your file from your device or cloud source
No.
Engraving shades may vary depending on:
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Material type
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Surface texture
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Laser engraving intensity
Slight variations are normal and expected.
Due to the nature of printing processes (CMYK) and screen differences (RGB), we cannot guarantee color matching.
Some variation in brightness, sharpness, and tone may occur in heat-transfer and printing processes.
Our Customer Care Team is always ready to help.
Email or call us using the contact details listed above.
For the best experience, use:
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Google Chrome
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Mozilla Firefox
Ensure that:
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JavaScript is enabled
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Cookies are enabled
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You have a stable internet connection
If issues continue, contact Customer Care.
Every VebPrints email contains an Unsubscribe link at the bottom.
Click it to stop receiving promotional messages.
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Log in to your VebPrints account
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Go to My Orders
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Select the order and click Reorder
Yes.
Cookies allow you to:
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Add items to your cart
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Stay logged in
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Access your account and saved designs
Cookies do not store personal information.
If using a shared/public computer, always log out before leaving.
For more details, please refer to our Privacy Policy.
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Shipping & Delivery FAQs
Once your order is placed on our website, processing begins within 24 hours.
Most paid orders are processed and dispatched within 7–10 working days.
Exact dispatch time depends on the product ordered and will be communicated during checkout or order updates.
After dispatch, delivery within India typically takes 7–10 working days, depending on your location.
Delays may occur due to:
Poor weather conditions
Flight delays
Operational issues with courier partners
Political disruptions or strikes
Delivery address accessibility issues
In such cases, we will keep you informed via email or SMS.
Please check your messages regularly for updates.
es, shipping charges depend on the weight of the product(s).
Below are our standard shipping charges:
| Weight Range | Shipping Charge (INR) |
|---|---|
| 0 – 500 gms | ₹75 |
| 500 gms – 1 kg | ₹125 |
| 1 kg – 1.5 kg | ₹175 |
| 1.5 kg – 2 kg | ₹225 |
| Every additional 500 gms | + ₹50 |
Note:
We occasionally offer Free Shipping during festivals and special promotions.
You can track your order in any of the following ways:
a) Track My Order Section
Track your order using the Track My Order section on our website.
b) Contact Customer Care
Call us at +91 7356535373
or email support@vebprints.com, and we will be happy to assist.
c) Courier Partner Website
Our courier partners such as Blue Dart, Aramex, DTDC, LITE, etc., provide a tracking (AWB) number for real-time updates.
Yes.
Contact our Customer Care team as soon as possible at:
📞 +91 7356535373
If the order has not yet been dispatched, we will update the shipping address for you.
Once the order is shipped, the address cannot be changed.
No.
Courier partners cannot process returns or issue refunds at the doorstep.
If you receive:
A wrong product, or
A mismatched item
Please contact Customer Care. After verification, we will assist you with the return process.
For complete details, refer to our Return & Cancellation Policy.
No worries — we are here to help.
If you have your tracking number, check the courier partner’s website.
If the tracking information is unclear, contact us with your order number.
Customer Care:
📞 +91 7356535373
📧 support@vebprints.com
Absolutely!
We use high-quality protective packaging for all fragile and breakable products to ensure safe delivery.
We take maximum care during packaging and shipping.
However, if you receive:
A damaged product
A defective item
A wrong item
Please contact Customer Care within 48 hours of receiving the order.
We will verify the issue and assist you with a replacement as per our Return Policy.
Once your order is dispatched, you will receive an email/SMS with:
Courier partner name
Tracking number
If you are unavailable during delivery:
The courier will make additional re-attempts
If still undelivered, the package may return to VebPrints
We are not liable for delays caused by missed deliveries or unavailability.
At the moment, COD is not available.
We are working to introduce this option soon.
Currently, we do not ship outside India.
However, for bulk corporate orders, we may consider international delivery.
Please email us at support@vebprints.com for assistance.
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We begin processing and printing orders within the same day to ensure fast delivery.
You may cancel your order only if it has not entered production.
To request a cancellation, please contact Customer Support immediately with your order number:
📞 +91 7356535373
Your order may also be cancelled if the payment has not been received or fails verification.
Cancellation is possible only before production starts.
To cancel your order:
Email support@vebprints.com with your order number, or
Call our Customer Care team
Our team will check the order status and confirm whether cancellation is possible.
Once we confirm the cancellation, refund processing begins within 48 hours.
Refunds typically take 7–10 working days to reflect in your bank account.
For credit card payments, it may take 20–22 working days depending on the bank’s processing timeline.
You will receive an email notification once the refund is initiated.
A minimum cancellation fee of ₹30 is deducted to cover payment gateway charges.
The remaining amount will be refunded to you.
Since all our products are customized and made-to-order, we do not accept returns or exchanges.
Exceptions apply only in cases of:
Damage during transit
Manufacturing defects
Incorrect product delivered
Please report such issues within 48 business hours of delivery by emailing support@vebprints.com with photos of the problem.
We will replace the damaged/incorrect product after verification.
Only applicable if:
You received the wrong product or
The product does not match the order
After Customer Support confirms the return:
You may return the item and send us a scanned courier receipt within 7 days.
We will refund courier charges up to ₹150 per kg.
If you cannot provide a receipt, a flat ₹100 will be refunded toward courier cost.
If you receive a damaged or incorrect item, contact our Customer Care immediately with:
Order number (in the email subject)
Details of the issue
Photos showing the defect/damage
Whether you prefer a replacement or refund
A Customer Care Specialist will respond quickly and guide you through the next steps.
We aim to deliver orders within the timeline shown at checkout.
However, delays may occur due to:
Bad weather
Courier issues
Operational disruptions
Address accessibility problems
Such delays do not qualify for cancellation or refund unless the shipment is declared undeliverable by the courier.
For concerns regarding delayed delivery, please contact Customer Care.
Refunds are processed via:
NEFT transfer, or
Original mode of payment (where applicable)
Refund processing time: 7–10 working days after cancellation confirmation.
For queries, email support@vebprints.com
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We offer a variety of secure and convenient payment options, including:
Credit Cards
Debit Cards
Net Banking
UPI
Paytm
MobiKwik
Freecharge
Direct bank transfer / deposit
- Gpay
VebPrints Sales Agent Payments (Kerala Only):
If you are placing an order directly with our sales agent in Kerala, you may pay at the time of order request.
All online transactions are processed through Instant Pay payment gateways, ensuring secure, encrypted, PCI-compliant payment processing.
Add your product to the cart
Click Add to Cart
On the My Cart page, enter your voucher or coupon code in the “Apply Coupon” field
Proceed to checkout
If the coupon is valid, the discount will be applied automatically.
Don’t worry — we’re here to help.
Contact Customer Care at:
📞 +91 7356535373
📧 support@vebprints.com
Yes.
All prices listed on VebPrints.com are inclusive of GST/taxes, unless otherwise specified.
If your payment fails, please retry after checking:
All payment information (card details, net banking credentials, etc.) is correct
Your billing details match your card/bank records
Your internet connection is stable and uninterrupted
If your account was debited but the order was not confirmed:
The amount will automatically be refunded by your bank within 7–10 business days
You may contact Customer Care with your order number and payment details for assistance
Or email us at support@vebprints.com
We will check the status with our finance team and ensure the order is activated if payment was received.
Your payment security is our top priority.
All transactions take place over secure, encrypted SSL connections
We do not store any credit card details
We use a PCI-DSS compliant payment gateway, ensuring industry-standard banking security
VebPrints staff cannot see or access your credit card information
You may be asked to enter your card’s security code (CVV) for verification—but your full card details remain protected.
This may happen due to temporary issues with the payment gateway.
Steps to follow:
Contact our chat support or Customer Care immediately
Provide your transaction details and order attempt information
We will verify payment with our finance team
Once confirmed, your order will be activated manually
You can track it from My Account → Order History
If payment is not received by us, the amount will be refunded by your bank automatically within 7–10 business days.